Shipping policy

Thank you for supporting PAIGE ALEXANDRA BAKER. As a professional New Zealand-based online apparel store, we focus on providing high-quality fashion clothing and standardized global logistics services. We strictly implement pre-delivery quality inspections and secure packaging measures for all products, aiming to ensure every customer receives ordered garments completely and safely within a reasonable logistics cycle.

1. Order Processing Time

All confirmed and fully paid apparel orders will undergo quality inspection, product sorting and professional packaging within 1 to 5 business days after order confirmation. All processing work is only carried out on official working days, excluding weekends and New Zealand statutory public holidays.
During holiday promotions and shopping peak seasons, increased order volume may lead to slight extensions of the standard processing period. Our team will actively send email reminders to customers once obvious order delays occur to ensure transparent order progress.

3. Shipment Confirmation and Order Tracking

After your clothing order is packaged and dispatched from our warehouse, you will receive an official shipment confirmation email containing your exclusive tracking number and dedicated logistics query channel.
Tracking data cannot be updated synchronously immediately after shipment. In general, complete transit status and delivery tracking information will be fully available for customer inquiry within 24 to 48 hours after the logistics carrier completes package scanning and system entry.

4. Incorrect Address Disclaimer

Customers shall ensure the accuracy and completeness of recipient addresses and contact information when placing orders. Please carefully verify all delivery details to avoid delivery errors, package detention and return risks.
PAIGE ALEXANDRA BAKER will not bear any liability for misdelivery, package loss and return costs caused by wrong or incomplete shipping information provided by customers. If the package is returned due to address errors, customers need to independently bear all return logistics fees and secondary reshipping expenses.

5. Lost or Damaged Packages

If your apparel package is missing, lost or abnormally detained during cross-border transportation, please contact our customer service team and submit a valid investigation application with your order number within 3 business days after the expected delivery date.
If your received garments have damaged packaging, fabric damage, stains or extrusion deformation caused by logistics handling, please feedback to our after-sales team within 24 hours after receiving the goods. You need to provide complete clear photos of the outer package and damaged products. We will verify the actual situation and provide targeted after-sales solutions in the fastest time.

6. Apparel Care and Usage Notice

Each piece of clothing sold in our store is equipped with exclusive fabric care labels, with targeted washing, maintenance and storage guidelines formulated according to different fabric attributes. We recommend customers follow official care specifications for daily wearing and maintenance to protect the texture, color fastness and service life of garments.
We do not undertake after-sales liability for clothing damage, shrinkage, fading, deformation and abnormal wear caused by unauthorized modification, irregular cleaning, improper drying, artificial damage and other improper use that violates product care requirements.

7. International Shipping and Customs Notice

All cross-border apparel shipments need to pass the customs clearance inspection of the destination country or region, and may be charged corresponding import duties, inspection taxes and other miscellaneous fees in accordance with local customs policies and trade regulations.
All customs-related expenses are not included in product prices and shipping fees, and all expenses shall be borne solely by the customer. Customers need to independently comply with local import management rules and complete customs clearance and fee payment procedures.

8. Contact Information

If you have any questions or consultation needs regarding our shipping regulations, order processing and logistics services, please contact us through our official channels:
Trade Name: PAIGE ALEXANDRA BAKER
Phone Number: +64 20 889 6964
Email: info@paigeoutfit.shop
Physical Address: 186 Annabel Place, Bader, Waikato, Hamilton 3206, New Zealand